The Scuola Normale has been participating for several years in the Good Practice project lead by the Politecnico di Milano. The project, in which twentyfour universities and four Scuole took part in the 2018/2019 edition  (the Scuola Normale, the Scuola Superiore Sant’Anna, the IMT Alti Studi Lucca and the Scuola Internazionale Superiore di studi avanzati di Trieste) aims to identify performance measurement systems of administrative activities in Italian universities.

The customer satisfaction questionnaires involved the entire community of the Scuola: lecturers, fellows, Ph.D students, undergraduate students and technical and administrative staff.

• Customer satisfaction survey on services for the academic year 2019-20 (Students)
•  Customer satisfaction survey on 2019 services  (DDA and PTA)
• Customer satisfaction survey on services for the academic year 2018-19